The New York Times – Travel:
A group of lawmakers sent a letter to the airline’s chief executive seeking information about the widespread disruptions that stranded travelers last month.
Category: Airlines and Airplanes
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FAA Outage Highlights Fragility of the Aviation System
The New York Times – Travel:
The Federal Aviation Administration halted flights Wednesday morning after a system to alert pilots to safety issues went down, just two weeks after a major Southwest Airlines meltdown.
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Thousands of Airline Passengers Affected by FAA System Outage
The New York Times – Travel:
For the second time in recent weeks, the U.S. airline industry faced major delays. This time, it wasn’t the airlines’ fault.
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Flights Grounded Across US After FAA System Failure
The New York Times – Travel:
The full extent of the delays was not immediately known.
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Southwest’s Meltdown Could Cost It Up to $800 Million
The New York Times – Travel:
The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
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Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
The New York Times – Travel:
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.
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With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal
The New York Times – Travel:
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.
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What Can Stranded Travelers Expect from Southwest?
The New York Times – Travel:
The troubled carrier says it will honor “reasonable requests for reimbursement” for those whose flights were delayed or canceled because of its meltdown. What will that mean in practice?