The New York Times – Frugal Traveler:
Earning airline status gets both harder and easier as airlines retool their loyalty programs.
Category: American Airlines
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275 Minutes on Hold: Why Airline Customer Service Still Can’t Keep Up
The New York Times – Travel:
It’s been a familiar and infuriating story during the pandemic: Hours waiting for an agent only to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. What gives?