The New York Times – Travel:
Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers. Here’s how to avoid getting scammed.
Category: Customer Loyalty Programs
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Pilots and Flight Attendants Criticize American Airlines’ Performance
The New York Times – Travel:
The unions representing pilots and flight attendants have in recent days publicly criticized American for falling behind Delta Air Lines and United Airlines.
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What Do Young Travelers Want? Exclusive Experiences.
The New York Times – Travel:
More millennials and Gen Z-ers are planning trips around experiences, and the industry is responding with concerts, dinners and V.I.P. events.
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Getting Travel Rewards Is Getting Easier
The New York Times – Travel:
Program updates and new navigation tools help travelers negotiate the increasingly complicated universe of points.
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Delta Offers Optimistic Outlook as Travelers Continue to Splurge
The New York Times – Travel:
Delta Air Lines said it was expecting profits to rise by around 20 percent in 2026 thanks to strong demand for premium tickets.
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How Do You Feel About Travel Right Now? We Want to Hear From You.
The New York Times – Travel:
We’re curious about how you are making travel decisions in a time of economic uncertainty, more premium services and the expanding reach of loyalty programs.
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Delta and United Are Leaving Other Airlines Behind
The New York Times – Travel:
Delta Air Lines and United Airlines have accounted for most of the industry’s profits since 2022. Their appeal to wealthy travelers could become a liability if the economy weakens.
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Why Frequent Flier Programs Have Become Essential to Many Airlines
The New York Times – Travel:
The biggest U.S. airlines make billions of dollars from their loyalty programs and branded credit cards, which some analysts believe are now essential to the businesses.