The New York Times – Travel:
The airline canceled 16,700 flights before and after Christmas as it struggled to recover from bad weather.
Category: Southwest Airlines Company
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Air Travel Debacles Put Pete Buttigieg in the Hot Seat
The New York Times – Travel:
Pete Buttigieg, the transportation secretary, is facing scrutiny after a meltdown by Southwest Airlines and a Federal Aviation Administration system outage wreaked havoc on flights.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
The New York Times – Travel:
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
The New York Times – Travel:
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Democratic Senators Press Southwest Over Its Christmas Meltdown
The New York Times – Travel:
A group of lawmakers sent a letter to the airline’s chief executive seeking information about the widespread disruptions that stranded travelers last month.
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FAA Outage Highlights Fragility of the Aviation System
The New York Times – Travel:
The Federal Aviation Administration halted flights Wednesday morning after a system to alert pilots to safety issues went down, just two weeks after a major Southwest Airlines meltdown.
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Southwest’s Meltdown Could Cost It Up to $800 Million
The New York Times – Travel:
The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
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With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal
The New York Times – Travel:
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.
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What Can Stranded Travelers Expect from Southwest?
The New York Times – Travel:
The troubled carrier says it will honor “reasonable requests for reimbursement” for those whose flights were delayed or canceled because of its meltdown. What will that mean in practice?