The New York Times – Travel:
In 43 instances in recent years, the airline kept passengers stranded on the tarmac for hours in violation of federal rules, the Transportation Department said.
Category: Consumer Protection
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How Travelers Can Navigate Flight Cancellations and Delays
The New York Times – Travel:
Advocating for yourself after an airline delay or cancellation can be challenging and confusing. Here’s how to best achieve the result you want — or at least get you where you want to go.
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Southwest Lost $220 Million Because of Holiday Meltdown
The New York Times – Travel:
The airline canceled 16,700 flights before and after Christmas as it struggled to recover from bad weather.
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Air Travel Debacles Put Pete Buttigieg in the Hot Seat
The New York Times – Travel:
Pete Buttigieg, the transportation secretary, is facing scrutiny after a meltdown by Southwest Airlines and a Federal Aviation Administration system outage wreaked havoc on flights.
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Democratic Senators Press Southwest Over Its Christmas Meltdown
The New York Times – Travel:
A group of lawmakers sent a letter to the airline’s chief executive seeking information about the widespread disruptions that stranded travelers last month.
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Southwest’s Meltdown Could Cost It Up to $800 Million
The New York Times – Travel:
The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
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D.C. Attorney General Files Second Complaint Against Commanders
The New York Times – Sports:
In a complaint filed Thursday, the Washington N.F.L. team was accused of misusing ticket revenue and failing to refund customers’ deposits.
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U.S. Fines Airlines More Than $7 Million for Not Providing Refunds
The New York Times – Travel:
The Transportation Department penalties come after many travelers have expressed frustration about flight delays, cancellations and other problems.