The New York Times – Travel:
The Transportation Department said it was proposing a rule that would require airlines to provide cash payments to passengers for significant flight disruptions.
Category: Delays (Transportation)
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Help! Spirit Airlines Left Us Behind in Guatemala City
The New York Times – Travel:
A family got a text alert that their flight was delayed, but no follow-up that the delay was rescinded. Our columnist finds that the airline played by the rules, as unfair as they may seem.
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Southwest Airlines Briefly Halts Takeoff of Flights
The New York Times – Travel:
The airline, which experienced a large meltdown around Christmas, resumed departures after suffering from technology problems.
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Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The New York Times – Travel:
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
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Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The New York Times – Travel:
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
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Southwest Airlines Faces Tough Questions From Senators
The New York Times – Travel:
The company canceled thousands of flights around Christmas, disrupting travel for about two million people.
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Southwest Lost $220 Million Because of Holiday Meltdown
The New York Times – Travel:
The airline canceled 16,700 flights before and after Christmas as it struggled to recover from bad weather.
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Air Travel Debacles Put Pete Buttigieg in the Hot Seat
The New York Times – Travel:
Pete Buttigieg, the transportation secretary, is facing scrutiny after a meltdown by Southwest Airlines and a Federal Aviation Administration system outage wreaked havoc on flights.
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F.A.A. Says Outage Was Mistakenly Caused by Contractors
The New York Times – Travel:
The workers “unintentionally deleted files” on the alert system for pilots, causing thousands of flights to be delayed on Jan. 11, just weeks after another nationwide air travel failure.