The New York Times – Travel:
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
Category: Delays (Transportation)
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
The New York Times – Travel:
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Democratic Senators Press Southwest Over Its Christmas Meltdown
The New York Times – Travel:
A group of lawmakers sent a letter to the airline’s chief executive seeking information about the widespread disruptions that stranded travelers last month.
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FAA Outage Highlights Fragility of the Aviation System
The New York Times – Travel:
The Federal Aviation Administration halted flights Wednesday morning after a system to alert pilots to safety issues went down, just two weeks after a major Southwest Airlines meltdown.
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‘Train Ride from Hell’: 17-Hour Amtrak Trip Becomes 37-Hour Ordeal
The New York Times – Travel:
Amtrak said that a CSX freight derailment forced its train from Virginia to Florida to detour from its normal route, adding 20 hours to the trip.
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Thousands of Airline Passengers Affected by FAA System Outage
The New York Times – Travel:
For the second time in recent weeks, the U.S. airline industry faced major delays. This time, it wasn’t the airlines’ fault.
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Southwest’s Meltdown Could Cost It Up to $800 Million
The New York Times – Travel:
The airline has not said how much it might have to spend to reimburse customers and upgrade its technology systems.
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With Only Dozens of Cancellations on Friday, Southwest Steps Closer to Normal
The New York Times – Travel:
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.
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What Can Stranded Travelers Expect from Southwest?
The New York Times – Travel:
The troubled carrier says it will honor “reasonable requests for reimbursement” for those whose flights were delayed or canceled because of its meltdown. What will that mean in practice?