The New York Times – Travel:
A woman splurged for a lie-flat seat, but it got jammed in the horizontal position for most of the 14-hour flight. How much should United compensate her?
Author: Seth Kugel
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Help! We Got to the Gate in the Nick of Time, but Missed Our Flight.
The New York Times – Travel:
A California couple rushed through Heathrow to catch their connecting flight, arriving with minutes to spare. But British Airways had already given away their seats.
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Spirit Airlines May Be Shutting Down. Here’s What to Do if You’re Scheduled to Fly.
The New York Times – Travel:
After two stints in bankruptcy, the low-cost airline appears close to shutting down. Here’s what travelers should know about rebooking and refunds if Spirit stops flying.
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Help! An Airport Cart Left Me at the Wrong Gate, and Now I’m Out $1,300.
The New York Times – Travel:
An airline agent’s attempt at a good deed went astray when it caused a 90-year-old traveler to miss his flight. Who should pay for his hotel and meals?
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Flights, Hotels and Airline Miles: How to Avoid Getting Scammed
The New York Times – Travel:
Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers. Here’s how to avoid getting scammed.
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Help! Budget Charged Me $595 for Returning a Car a Few Hours Early.
The New York Times – Travel:
An American who rented a vehicle for a two-week European vacation brought it back to the airport a bit ahead of schedule. Why did the price almost double?
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Help! The Hotel Had Rodents, and Our Credit Card Won’t Accept a Dispute.
The New York Times – Travel:
A couple spent $630 to reserve a room at Yosemite a year in advance, but days before their trip, they learned it had a rodent problem. Why did Citi tell them it was too late?
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JetBlue Damaged Your Expensive Luggage. Who Should Pay to Fix It?
The New York Times – Travel:
A treasured 1970s heirloom left Florida intact, and arrived on Long Island ripped apart. Why wouldn’t the airline compensate her for the $600 in repairs?
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Help! Our Rental Car Got in an Accident, and We Can’t Get Our Security Deposit Back.
The New York Times – Travel:
Thrifty held on to a couple’s full deposit for over a year after an accident in Australia, refusing to provide the invoice they needed for an insurance claim.