The New York Times – Travel:
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.
Author: Seth Kugel
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Help! My Pricey Travel Credit Card Wouldn’t Work When I Traveled
The New York Times – Travel:
A Chase card with an annual fee of $550 is touted as handy for going abroad. But on a recent trip outside the U.S., it was declined at every stop. Is there any protection from fraud protection?
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Help! I Was Banned From Lyft and No One Will Tell Me Why.
The New York Times – Travel:
An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but transparency remains elusive.
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Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me.
The New York Times – Travel:
A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel agency left her stranded on the street.
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Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!
The New York Times – Travel:
When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws and bureaucracy took the blame.
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Help! I Was Catfished by My Airbnb Host and the Place Was a Mess
The New York Times – Travel:
A first-time Airbnb user believed he’d be getting personal service from the owner of a London flat, but “she” was actually a managing company using a fake photo — and falling down on the job.
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Help! I’m 93, My Postponed Cruise Has Been Postponed Again, and I’d Like My Money Back.
The New York Times – Travel:
A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. Our columnist tries to get her the cash.
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Help! My Lost Luggage Wasn’t Delivered for 12 Days. I Want Restitution.
The New York Times – Travel:
After a traveler reads the fine print on the United Airlines website, Tripped Up makes some calls, sends some emails — and gets the traveler $3,000. Our columnist can’t quite believe it.
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Help! It’s Been More Than 2 Years and I Still Don’t Have the Refund
The New York Times – Travel:
Our columnist has received many reader emails complaining of tour operators and travel agencies dragging their feet on refunds for trips or other services. He investigates a $334 fare with Euro Railways.