The New York Times – Travel:
A country resort near Paris refused to cover $800 worth of medical and cleaning bills for a couple who woke up covered in bites. They’d like their stay comped, too.
Author: Seth Kugel
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Help! Can an Airline Really Do That to Me?
The New York Times – Travel:
You may be surprised by the little-known and sometimes nonsensical rules lurking in the fine print. Here are a few that tripped up readers in 2025.
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Help! My Rental Car Died Within a Mile, and Avis Charged Me $1,367.
The New York Times – Travel:
A visitor to Italy had to abandon an S.U.V. after it conked out just minutes from the rental agency. Then he got another surprise: a hefty repair bill.
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Help! Air France Lost My Fencing Gear and Won’t Pay for It.
The New York Times – Travel:
A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his pursuit of a reimbursement.
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They Found a Hidden Camera in Their Airbnb’s Bathroom. Are They Owed a Refund?
The New York Times – Travel:
When a couple alerted Airbnb to a spy cam in an outlet extender, they thought the listing would be yanked and they’d get a full refund. Wrong on both counts.
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Help! Aer Lingus Wouldn’t Let Me Fly Because of a Visa I Didn’t Need.
The New York Times – Travel:
Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s own website.
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Help! United Canceled My Flight, Then Sold Me a Seat on It.
The New York Times – Travel:
A traveler returning from Venice received a last-minute notice canceling the final leg of his itinerary. So why did $648 get him a new seat on that same flight?
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British Airways Destroyed Our Guitar and Won’t Pay Up
The New York Times – Travel:
Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but the airline won’t pay for the group’s tour rentals or the ruined instrument.
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Help! Ryanair Won’t Send Flight Compensation to a U.S. Bank Account
The New York Times – Travel:
After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.