The New York Times – Travel:
A couple spent $630 to reserve a room at Yosemite a year in advance, but days before their trip, they learned it had a rodent problem. Why did Citi tell them it was too late?
Author: Seth Kugel
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JetBlue Damaged Your Expensive Luggage. Who Should Pay to Fix It?
The New York Times – Travel:
A treasured 1970s heirloom left Florida intact, and arrived on Long Island ripped apart. Why wouldn’t the airline compensate her for the $600 in repairs?
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Help! Our Rental Car Got in an Accident, and We Can’t Get Our Security Deposit Back.
The New York Times – Travel:
Thrifty held on to a couple’s full deposit for over a year after an accident in Australia, refusing to provide the invoice they needed for an insurance claim.
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Help! We Got Bedbug Bites in France, and the Luxury Hotel Won’t Admit It.
The New York Times – Travel:
A country resort near Paris refused to cover $800 worth of medical and cleaning bills for a couple who woke up covered in bites. They’d like their stay comped, too.
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Help! Can an Airline Really Do That to Me?
The New York Times – Travel:
You may be surprised by the little-known and sometimes nonsensical rules lurking in the fine print. Here are a few that tripped up readers in 2025.
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Help! My Rental Car Died Within a Mile, and Avis Charged Me $1,367.
The New York Times – Travel:
A visitor to Italy had to abandon an S.U.V. after it conked out just minutes from the rental agency. Then he got another surprise: a hefty repair bill.
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Help! Air France Lost My Fencing Gear and Won’t Pay for It.
The New York Times – Travel:
A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his pursuit of a reimbursement.
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They Found a Hidden Camera in Their Airbnb’s Bathroom. Are They Owed a Refund?
The New York Times – Travel:
When a couple alerted Airbnb to a spy cam in an outlet extender, they thought the listing would be yanked and they’d get a full refund. Wrong on both counts.
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Help! Aer Lingus Wouldn’t Let Me Fly Because of a Visa I Didn’t Need.
The New York Times – Travel:
Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s own website.