The New York Times – Travel:
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
Author: Seth Kugel
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Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The New York Times – Travel:
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
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Help! I Reserved a Rental Car, but There Was No Car for Me.
The New York Times – Travel:
A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.
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Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
The New York Times – Travel:
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.
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Help! My Pricey Travel Credit Card Wouldn’t Work When I Traveled
The New York Times – Travel:
A Chase card with an annual fee of $550 is touted as handy for going abroad. But on a recent trip outside the U.S., it was declined at every stop. Is there any protection from fraud protection?
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Help! I Was Banned From Lyft and No One Will Tell Me Why.
The New York Times – Travel:
An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but transparency remains elusive.
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Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me.
The New York Times – Travel:
A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel agency left her stranded on the street.
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Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!
The New York Times – Travel:
When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws and bureaucracy took the blame.
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Help! I Was Catfished by My Airbnb Host and the Place Was a Mess
The New York Times – Travel:
A first-time Airbnb user believed he’d be getting personal service from the owner of a London flat, but “she” was actually a managing company using a fake photo — and falling down on the job.