The New York Times – Travel:
A family got a text alert that their flight was delayed, but no follow-up that the delay was rescinded. Our columnist finds that the airline played by the rules, as unfair as they may seem.
Author: Seth Kugel
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Consumer Help: What Are the Rule for Flying With Pets?
The New York Times – Travel:
A gate agent suddenly objected to a canine who’d flown previously on the same route, saying the carrier wasn’t big enough. Our columnist tries to sort out what the actual rules for pets on planes are.
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Help! I Canceled My Rental Because of a Wildfire. My Contract Says No Refund. Is That Fair?
The New York Times – Travel:
A reader has been offered a credit she is finding hard to use. Who should bear the financial burden in a case of force majeure? Our columnist weighs the competing claims.
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Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The New York Times – Travel:
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
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Help! The Law Says Lufthansa Owes Me Money, but I Can’t Collect.
The New York Times – Travel:
The European Union has strict rules about refunds for flight cancellations and delays, but the German airline has racked up complaints about its willingness to make things right. Our columnist faces down the bureaucracy.
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Help! I Reserved a Rental Car, but There Was No Car for Me.
The New York Times – Travel:
A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.
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Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
The New York Times – Travel:
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.
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Help! My Pricey Travel Credit Card Wouldn’t Work When I Traveled
The New York Times – Travel:
A Chase card with an annual fee of $550 is touted as handy for going abroad. But on a recent trip outside the U.S., it was declined at every stop. Is there any protection from fraud protection?
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Help! I Was Banned From Lyft and No One Will Tell Me Why.
The New York Times – Travel:
An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but transparency remains elusive.