The New York Times – Travel:
Under Sean Duffy, the Transportation Department has worked to roll back consumer protections. Passenger advocates say the changes favor airlines.
Category: Customer Relations
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Help! Air Canada Got Me to Europe, Then Stranded Me There.
The New York Times – Travel:
The airline helpfully rebooked a delayed traveler from Toronto, but failed to mention it had also canceled her return trip. She spent $800 to get home.
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TSA PreCheck Now Unlocks Access to Visit Airports Without a Plane Ticket
The New York Times – Travel:
At more than a dozen U.S. airports, T.S.A. PreCheck members can now apply to enter the secure area, even if they’re just going to meet someone on a flight.
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Southwest to Open Premium Airport Lounges Across the Country
The New York Times – Travel:
The airline said that lounges in Baltimore, Honolulu, Nashville and Austin, Texas, would debut starting late next year, and that seven more were in the works.
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Help! Lyft Charged Me $150 for Vomiting in a Car, but I Didn’t Do It.
The New York Times – Travel:
A passenger who said he had an uneventful ride home from the airport was shocked to be hit with a cleaning fee for a mess in what appeared to be a different vehicle.
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Air India Offered to Cover My Flight on Another Airline. It Cost Me $2,000.
The New York Times – Travel:
After a cancellation and long delays, the airline offered to cover the cost of a flight on another carrier. Then it refused to make good on that promise.
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They Booked an Airbnb Ahead of the World Cup. Can a Host Demand They Pay More?
The New York Times – Travel:
A family booked early for a big soccer trip to Southern California, then a new host suddenly raised the price. Why did Airbnb leave them in the lurch?
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My $7,300 United Business Class Seat Was Broken, and I Got a Pittance
The New York Times – Travel:
A woman splurged for a lie-flat seat, but it got jammed in the horizontal position for most of the 14-hour flight. How much should United compensate her?
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How Delta Steered Around Airline Industry Chaos
The New York Times – Travel:
The carrier has become the country’s most profitable by catering to affluent travelers, but it is facing stiffer competition from United.