The New York Times – Travel:
A woman splurged for a lie-flat seat, but it got jammed in the horizontal position for most of the 14-hour flight. How much should United compensate her?
Category: Customer Relations
-
How Delta Steered Around Airline Industry Chaos
The New York Times – Travel:
The carrier has become the country’s most profitable by catering to affluent travelers, but it is facing stiffer competition from United.
-
Help! We Got to the Gate in the Nick of Time, but Missed Our Flight.
The New York Times – Travel:
A California couple rushed through Heathrow to catch their connecting flight, arriving with minutes to spare. But British Airways had already given away their seats.
-
Delta Air Lines Will Stop Serving Snacks and Drinks on Short Flights
The New York Times – Travel:
Most travelers flying less than 350 miles on Delta will soon have to go without free coffee and cookies, but the carrier is adding service to longer flights.
-
Spirit Airlines May Be Shutting Down. Here’s What to Do if You’re Scheduled to Fly.
The New York Times – Travel:
After two stints in bankruptcy, the low-cost airline appears close to shutting down. Here’s what travelers should know about rebooking and refunds if Spirit stops flying.
-
Help! An Airport Cart Left Me at the Wrong Gate, and Now I’m Out $1,300.
The New York Times – Travel:
An airline agent’s attempt at a good deed went astray when it caused a 90-year-old traveler to miss his flight. Who should pay for his hotel and meals?
-
How Airlines Turned First-Class Seats From Freebies to a Profit Engine
The New York Times – Travel:
Airlines used to give away most of their nicest seats, but they have increasingly found ways to persuade people to pay a lot for them.
-
Flights, Hotels and Airline Miles: How to Avoid Getting Scammed
The New York Times – Travel:
Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers. Here’s how to avoid getting scammed.
-
JetBlue Raises Checked Bag Fees as Fuel Costs Soar
The New York Times – Travel:
The airline, which now charges up to $59 for one checked bag on a domestic flight, could influence other carriers strained by the war in Iran.