The New York Times – Travel:
Barring last-minute problems, the airline was poised to return to its usual schedule, but challenges remain.
Category: Customer Relations
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Why Did Southwest Cancel Thousands Of Flights? Here’s What Happened.
The New York Times – Travel:
While carriers like Delta, American Airlines and United bounced back after severe winter weather wreaked havoc on holiday travel, the low-cost carrier canceled thousands of flights. Here’s why.
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Southwest and Other Airlines Cancel Thousands of Flights Across the US
The New York Times – Travel:
The company canceled more than 60 percent of its flights on Tuesday and Wednesday, leaving many travelers stranded.
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Help! I Was Banned From Lyft and No One Will Tell Me Why.
The New York Times – Travel:
An app user was barred after just two uneventful trips, and the company wouldn’t explain or reinstate him. Our columnist gets him riding again, but transparency remains elusive.
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U.S. Fines Airlines More Than $7 Million for Not Providing Refunds
The New York Times – Travel:
The Transportation Department penalties come after many travelers have expressed frustration about flight delays, cancellations and other problems.
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Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me.
The New York Times – Travel:
A pregnant traveler arrived late at night at lodging she’d reserved through Booking.com, only to find it was no longer operating, and the online travel agency left her stranded on the street.
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Help! A French Car Rental Company Charged Me Fees for Speeding Tickets I Never Received!
The New York Times – Travel:
When the company said it couldn’t reveal what a driver had done wrong, he got suspicious. Was it a scam? In the end, privacy laws and bureaucracy took the blame.
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Losing Luggage During Airline Travel? Here’s What To Do.
The New York Times – Travel:
Surging air travel demand and airport staffing shortages have made this a bedeviling season when it comes to missing luggage. Here’s what to know if your bag doesn’t arrive when you do.
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Help! The Airline Changed My Flight Itinerary (for the Worse)
The New York Times – Travel:
Airlines are within their contractual rights to cancel booked flights and place passengers on less-convenient routes with hours-long layovers. Our columnist investigates whether travelers have any recourse.