The New York Times – Travel:
Thrifty held on to a couple’s full deposit for over a year after an accident in Australia, refusing to provide the invoice they needed for an insurance claim.
Category: Customer Relations
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What Do Young Travelers Want? Exclusive Experiences.
The New York Times – Travel:
More millennials and Gen Z-ers are planning trips around experiences, and the industry is responding with concerts, dinners and V.I.P. events.
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Where’s the Gym? At PureGym Locations, It’s Through a Tube
The New York Times – Fashion & Style:
A new kind of tap-in, tap-out system at gyms has some New Yorkers flustered.
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Delta Offers Optimistic Outlook as Travelers Continue to Splurge
The New York Times – Travel:
Delta Air Lines said it was expecting profits to rise by around 20 percent in 2026 thanks to strong demand for premium tickets.
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When Something Goes Wrong With Your Flight, These People Take Charge
The New York Times – Travel:
Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers.
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How to Avoid an Airbnb Fail
The New York Times – Travel:
Sometimes, a short-term rental doesn’t live up to its billing. Here’s how to recognize red flags before you turn up at the front door.
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Help! Can an Airline Really Do That to Me?
The New York Times – Travel:
You may be surprised by the little-known and sometimes nonsensical rules lurking in the fine print. Here are a few that tripped up readers in 2025.
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Help! My Rental Car Died Within a Mile, and Avis Charged Me $1,367.
The New York Times – Travel:
A visitor to Italy had to abandon an S.U.V. after it conked out just minutes from the rental agency. Then he got another surprise: a hefty repair bill.
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Trump Administration Scraps Cash Payments for Delayed or Canceled Flights
The New York Times – Travel:
A Biden-era rule, now halted, would have forced airlines to pay passengers up to $775 in cash for significant flight disruptions.