The New York Times – Travel:
An American who rented a vehicle for a two-week European vacation brought it back to the airport a bit ahead of schedule. Why did the price almost double?
Category: Customer Relations
-
War in Iran Has Grounded Gulf Airlines Like Emirates
The New York Times – Travel:
Emirates, Qatar Airways and Etihad Airways have become some of the world’s largest and most profitable thanks to their location at the center of busy travel routes.
-
Help! The Hotel Had Rodents, and Our Credit Card Won’t Accept a Dispute.
The New York Times – Travel:
A couple spent $630 to reserve a room at Yosemite a year in advance, but days before their trip, they learned it had a rodent problem. Why did Citi tell them it was too late?
-
Trump’s Actions Test the Fragile World of Air Travel
The New York Times – Travel:
Last minute announcements and abrupt changes by the Trump administration have caused confusion in an already strained U.S. aviation system.
-
JetBlue Damaged Your Expensive Luggage. Who Should Pay to Fix It?
The New York Times – Travel:
A treasured 1970s heirloom left Florida intact, and arrived on Long Island ripped apart. Why wouldn’t the airline compensate her for the $600 in repairs?
-
Pilots and Flight Attendants Criticize American Airlines’ Performance
The New York Times – Travel:
The unions representing pilots and flight attendants have in recent days publicly criticized American for falling behind Delta Air Lines and United Airlines.
-
Southwest Begins Assigned Seating, Scrapping a Signature Quirk
The New York Times – Travel:
The airline said its new policy, rolled out on Tuesday, responded to passengers’ preferences, but some customers said the scramble was part of the charm.