The New York Times – Travel:
When airlines sell more tickets than available seats, passengers can get kicked off their flights — whether they want to or not.
Category: Customer Relations
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JetBlue Fined $2 Million for Chronic Delays
The New York Times – Travel:
The Transportation Department’s first ever penalty for chronic delays takes aim at four routes that consistently arrived late for five consecutive months.
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Help! Ryanair Won’t Send Flight Compensation to a U.S. Bank Account
The New York Times – Travel:
After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.
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Passengers Say Turkish Airlines Flights Have Bedbugs
The New York Times – Travel:
Passengers on several of the carrier’s flights said the biting pests were on seats, blankets and in overhead bins and that the airline did not take action.
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How Airlines Are Using AI to Make Flying Easier
The New York Times – Travel:
Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.
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Help! Air Canada Ruined Our Trip to Ireland but Won’t Take the Blame.
The New York Times – Travel:
A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.
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Common Travel Mistakes and How to Avoid Them in 2024
The New York Times – Travel:
Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world.
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Airbnb to Pay About $20 Million After Charging Australians in U.S. Dollars
The New York Times – Travel:
Airbnb admitted in Australian court that it had made “false or misleading representations,” charging customers in U.S. currency instead of Australian dollars.
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Resolving a Dispute With Frontier Over Credits and Refunds
The New York Times – Travel:
A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?