The New York Times – Travel:
Delta’s chief executive, Ed Bastian, said the airline would make “modifications” after announcing changes to its frequent flier program that angered many of its most loyal customers.
Category: Customer Relations
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The Police Seized My Rental Car Reported Stolen and Avis Won’t Refund Me
The New York Times – Travel:
A traveler was visiting family when police impounded her vehicle, saying it had been reported stolen. Why wouldn’t Avis give her money back, and why would they rent her a stolen car in the first place?
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How Travelers Can Navigate Flight Cancellations and Delays
The New York Times – Travel:
Advocating for yourself after an airline delay or cancellation can be challenging and confusing. Here’s how to best achieve the result you want — or at least get you where you want to go.
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Help! A British Travel Agency Has Our $3,891 and We Want It Back.
The New York Times – Travel:
A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.
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Tripped Up: Resolving a United Dispute Over Refundable Tickets
The New York Times – Travel:
A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt like they’d hit the brick wall of bureaucracy — until our columnist stepped in.
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Help! I Reserved a Rental Car, but There Was No Car for Me.
The New York Times – Travel:
A reader’s reservation got her nowhere with Alamo (and Avis didn’t pull through either), raising the question of why rental companies have such a bad record of delivering the cars they promise.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
The New York Times – Travel:
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
The New York Times – Travel:
Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by the company caused its meltdown around Christmas.
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Help! A Check-in Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.
The New York Times – Travel:
An American Airlines error kept a traveler from getting to her cruise’s departure, but the carrier wouldn’t take financial responsibility and her trip insurance refused to pay. Then our columnist stepped in.