The New York Times – Travel:
A Biden-era rule, now halted, would have forced airlines to pay passengers up to $775 in cash for significant flight disruptions.
Category: Customer Relations
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Sonder Abruptly Goes Out of Business After Marriott Terminates Licensing Deal
The New York Times – Travel:
Sonder, a short-term rental and boutique hotel company that had a licensing deal with Marriott, abruptly went out of business, stranding guests worldwide.
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Missed Flight? What to Know About Rebooking, Luggage and More
The New York Times – Travel:
Sometimes even your most valiant efforts aren’t enough to get you to the gate on time. Here are some ways to get your trip back on track.
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Help! Air France Lost My Fencing Gear and Won’t Pay for It.
The New York Times – Travel:
A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his pursuit of a reimbursement.
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What to Do if You Damage Something at an Airbnb
The New York Times – Travel:
Sometimes rugs stain and mirrors break despite your best efforts to be careful. Here’s how to protect yourself and enjoy the rest of your trip.
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This Stylish Store Took Everything Offline and Made a Catalog Instead
The New York Times – Fashion & Style:
With its print catalog, Outline in Brooklyn is adopting a new (old) way to shop.
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Help! Aer Lingus Wouldn’t Let Me Fly Because of a Visa I Didn’t Need.
The New York Times – Travel:
Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s own website.
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Help! United Canceled My Flight, Then Sold Me a Seat on It.
The New York Times – Travel:
A traveler returning from Venice received a last-minute notice canceling the final leg of his itinerary. So why did $648 get him a new seat on that same flight?
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How Southwest’s New Seating Policy Will Affect Plus-Size Travelers
The New York Times – Travel:
Among other changes, the airline will soon require travelers who “encroach upon the neighboring seat” to purchase an additional ticket, which might not be refunded.