The New York Times – Travel:
A Team USA fencer out more than $2,700 faced months of maddening red tape and was even flagged by the airline’s fraud department in his pursuit of a reimbursement.
Category: Customer Relations
-
What to Do if You Damage Something at an Airbnb
The New York Times – Travel:
Sometimes rugs stain and mirrors break despite your best efforts to be careful. Here’s how to protect yourself and enjoy the rest of your trip.
-
This Stylish Store Took Everything Offline and Made a Catalog Instead
The New York Times – Fashion & Style:
With its print catalog, Outline in Brooklyn is adopting a new (old) way to shop.
-
Help! Aer Lingus Wouldn’t Let Me Fly Because of a Visa I Didn’t Need.
The New York Times – Travel:
Workers at a U.S. airport incorrectly told a Ugandan she needed a transit visa to fly through Dublin, refusing to believe even the Irish government’s own website.
-
Help! United Canceled My Flight, Then Sold Me a Seat on It.
The New York Times – Travel:
A traveler returning from Venice received a last-minute notice canceling the final leg of his itinerary. So why did $648 get him a new seat on that same flight?
-
How Southwest’s New Seating Policy Will Affect Plus-Size Travelers
The New York Times – Travel:
Among other changes, the airline will soon require travelers who “encroach upon the neighboring seat” to purchase an additional ticket, which might not be refunded.
-
Brian Kelly, the Points Guy, Shares Tips on Reward Travel
The New York Times – Travel:
Brian Kelly, the founder of the travel rewards website the Points Guy, says there’s never been a better time than now for earning points.
-
British Airways Destroyed Our Guitar and Won’t Pay Up
The New York Times – Travel:
Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but the airline won’t pay for the group’s tour rentals or the ruined instrument.
-
Travel 2025: New Lounges and Elite Cabins Aim to Win Over Air Passengers
The New York Times – Travel:
Airlines hope to meet the traveler demand for premium flying, whether by offering more roomier seats in economy or upgrading higher-tier classes.