The New York Times – Travel:
Brian Kelly, the founder of the travel rewards website the Points Guy, says there’s never been a better time than now for earning points.
Category: Customer Relations
-
British Airways Destroyed Our Guitar and Won’t Pay Up
The New York Times – Travel:
Two guitars belonging to a gospel band were lost on a flight from London to Paris. One arrived late, the other ended up ruined, but the airline won’t pay for the group’s tour rentals or the ruined instrument.
-
Travel 2025: New Lounges and Elite Cabins Aim to Win Over Air Passengers
The New York Times – Travel:
Airlines hope to meet the traveler demand for premium flying, whether by offering more roomier seats in economy or upgrading higher-tier classes.
-
Overbooked Flight? What to Know If an Airline Bumps You
The New York Times – Travel:
When airlines sell more tickets than available seats, passengers can get kicked off their flights — whether they want to or not.
-
JetBlue Fined $2 Million for Chronic Delays
The New York Times – Travel:
The Transportation Department’s first ever penalty for chronic delays takes aim at four routes that consistently arrived late for five consecutive months.
-
Help! Ryanair Won’t Send Flight Compensation to a U.S. Bank Account
The New York Times – Travel:
After being grounded for 12 hours in Berlin, a mother and daughter were owed both compensation and a rebooked flight. All they got were nonsensical responses from customer service.
-
Passengers Say Turkish Airlines Flights Have Bedbugs
The New York Times – Travel:
Passengers on several of the carrier’s flights said the biting pests were on seats, blankets and in overhead bins and that the airline did not take action.
-
How Airlines Are Using AI to Make Flying Easier
The New York Times – Travel:
Airlines are using artificial intelligence to save fuel, keep customers informed and hold connecting flights for delayed passengers. Here’s what to expect.
-
Help! Air Canada Ruined Our Trip to Ireland but Won’t Take the Blame.
The New York Times – Travel:
A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.